droidzero

About Me

Work Experience & Skills

My name is Tim, TC, or DroidZero depending on where you know me from.

I grew up in Maine, graduated with a degree in Mathematics and Physics from Colby College, and now live in Chicago working in tech engineering & solution architecture.

This site serves as a personal canvas for my projects, photo gallery, engineering tools, and technical writings.

Skills & Expertise

AI & Autonomous Systems Featured
Generative AI Agentic AI Model Context Protocol (MCP) AI Application Development
Enterprise Systems & CPQ Platforms
Configure, Price, Quote (CPQ) Salesforce CPQ & RLM Logik.ai Runtime APIs ServiceNow (SOM, ITSM) Epic Systems (Resolute PB)
Engineering & Stack Languages
JavaScript HTML5 & CSS3 SQL Python Java REST APIs & Postman GCP & Oracle Cloud Jira / Confluence
Operations & Delivery Methodology
Root Cause Analysis & Technical Troubleshooting Tier 3 Support Agile Development Project Management CRM & Client Success Technical Documentation

Professional Experience

Senior Technical Support Engineer
Logik.ai & ServiceNow
June 2023 – Present
Provide Tier 3 technical support for Logik and ServiceNow CPQ software across client environments. Diagnose complex code bugs, troubleshoot integrations with platforms like Salesforce and Oracle CPQ, and build internal developer utilities to increase support efficiency. Lead key technical initiatives ensuring flawless client software deployments.
Technical Solutions Engineer
Epic Systems
August 2021 – December 2022
Delivered long-term Tier 3 support for healthcare clients using Epic's Resolute Professional Billing platform. Conducted source code security and functionality auditing, engineered custom data extraction utilities, and managed feature rollouts to improve clinical workflow productivity.
Mathematics Teaching Assistant
Colby College
September 2020 – December 2020
Assisted undergraduate students with Linear Algebra coursework, proof methodologies, and problem-solving strategies.
Muleworks Lab Technician
Colby College
September 2019 – March 2020
Facilitated student 3D printing, rapid prototyping, and Virtual Reality hardware/software development projects.
ColbyCard Services Coordinator
Colby College
September 2017 – May 2021
Managed campus-wide point-of-sale financial reconciliation reports, administered electronic door access systems, resolved transaction disputes, and directed student staff operations.
IT Student Worker
Colby College
September 2018 – May 2019
Provided direct technical support and hardware/software troubleshooting for college faculty and administration.
Music Department Photographer
Colby College
September 2017 – December 2017
Captured event and promotional photography for Colby Music Department performances and marketing material.
Camp Counselor & Lifeguard
Camp Bishopswood
June 2016 – August 2018
Led summer youth programs, water safety, and waterfront lifeguard operations.
Ski Instructor
Sugarloaf Mountain
November 2016 – March 2018
Taught alpine skiing techniques and mountain safety to youth skiers.

Degrees

  • Bachelor of Arts — Mathematical Sciences Colby College
  • Bachelor of Arts — Physics: Concentration in Astrophysics Colby College

Certifications

  • ServiceNow Certified System Administrator (CSA) ServiceNow
  • Logik Runtime APIs Certification Logik.ai
  • Resolute Professional Billing Administration (PB) Epic Systems
  • SQL Certification Epic Systems
  • Epic Programming Language (M) Epic Systems